Reasons for Non-Renewal

A customer cannot renew his/her license if any of the following has been reported to the Registry of Motor Vehicles:

1.  Unpaid child support obligations

a.  A customer cannot renew his/her license until he/she has paid all child support obligations. To pay this, the customer should contact the Department of Revenue. The Department of Revenue will clear the obligation from the Registry of Motor Vehicles’ system electronically once all obligations have been fulfilled.

2.  Unpaid fines for parking violations

a.  A customer should contact his/her town or city hall. He/she must pay the fines electronically or present a Certified Receipt to the Registry of Motor Vehicles showing that all fines and taxes have been paid.

3.  Citations for abandoned vehicles

a.  A customer should contact his/her town or city hall. He/she must pay the fines electronically or present a Certified Receipt to the Registry of Motor Vehicles showing that all fines and taxes have been paid.

4.  Unpaid excise tax

a.  A customer must present a Certified Receipt to the Registry of Motor Vehicles showing that all fines and taxes have been paid.

5.  Outstanding court warrants

a.  To clear outstanding court warrants, a customer must contact the court that issued the warrant. If the warrant cannot be cleared electronically, the customer must provide an original warrant recall/cancellation notice from the court.

6.  Unpaid E-ZPass/Fast Lane violations

a.  A customer cannot renew his/her license until all E-ZPass/Fast Lane violations have been paid. The customer may pay these at the Registry of Motor Vehicles (over the phone or at the RMV Service Center during the transaction) or contact E-ZPass to dispute the violation.

b.  The Registry of Motor Vehicles can only collect E-ZPass/Fast Lane violations that are 60 or more days delinquent. This means that at least 60 days have passed since the date of violation issuance.

7.  Unpaid Tobin Bridge violations

a.  A customer cannot renew his/her license until he/she has paid the Tobin Bridge violation.  If the violation occurred on or after January 1, 2010, the fee must be paid to MassDOT Tobin Bridge Violations (call 617-561-6180 for more information).  If the violation occurred before January 1, 2010, the fee must be paid to MassPORT (call 617-561-1630 for more information).  If the violation is not cleared electronically, the customer will need to bring the certified release to the Registry of Motor Vehicles.