Policy Information Portal Introduction

The Policy Information Portal application allows users to browse Registry of Motor Vehicles policy in prose form, and makes finding specific policy easy by using intuitive contents organization and search tools.  The Policy Information Portal also serves as the content repository for the other Rules Initiative applications’ (Pre-Staging and Appointment Scheduling) context help requirements.

All Registry of Motor Vehicles customers can access the Policy Information Portal directly from the portal, or through Help links within the Pre-Staging and Appointment Scheduling tools.  

The Policy Information Portal is laid out in the following sections:

1.  Policy Information Portal Introduction:

a.  Appointment Scheduling Help: This section contains instructions for users to help them navigate and utilize the Appointment Scheduling application. This section is currently blank.

b.  Exam Scheduling Help: This section contains instructions for users to help them schedule a road exam online.

c.  Obligations Help: This section contains instructions for users to help them view all outstanding obligations, such as unpaid parking tickets or excise tax, related to a Massachusetts License, Permit, or ID card.

d.  Policy Information Portal Help: This section contains instructions for users to help them navigate and utilize the Policy Information Portal application effectively and efficiently.

e.  Pre-Staging Help: This section contains instructions for users to help them navigate and utilize the Pre-Staging application.

f.   Registry of Motor Vehicles Holidays: This section contains a list of holidays when RMV Service Centers are closed.

2.  Process Areas: All Registry of Motor Vehicles policies are broken down by various Process Areas.

3.  Transactions: This section contains all the permit/license/ID card transactions related to Massachusetts ID cards, Liquor ID cards, and Massachusetts Class D and Class M permits/licenses.

4.  Glossary: The Glossary contains definitions of terms, key information, and contact information for various authorities.