A customer must provide a valid Social Security number to apply for a commercial driver’s license out-of-state conversion, and must also provide proof of his/her signature and residence in Massachusetts. He/she may be required to provide additional information in the following situations:

1.  The customer has changed his/her name

2.  The customer has changed his/her gender


If a customer’s application cannot be processed at this stage, he/she is entitled to an explanation and an appeals process.


The following sections explain the Identity policies in greater detail.