Identity

When a customer renews his/her commercial driver’s license, he/she may be required to provide additional information may need to be verified in the following situations:

1.  The customer has changed his/her name

2.  The customer has changed his/her gender

 

If a customer’s application is cannot be processed at this stage, he/she is entitled to an explanation and an appeals process.

 

The following sections explain the Identity policies in greater detail.