FAQs For Lienholders

Q: What does a lienholder do when they change their mailing address or changes its name?

A: Please notify the Title Division in writing at least 30 days prior to the move in order to give adequate time to make the change in the Registry database and to notify Registry employees and users of the Electronic Vehicle Registration program, if applicable.

 

Q: What does a lienholder or an Electronic Lien and Title (ELT) user do if he/she receives a Massachusetts Electronic Title record that does not belong to him/her?

A:

1.  Perform a thorough search to accurately determine whether you are or are not the lienholder

2.  You should not release the lien

3.  Once you determine that you are not the lienholder, for paper Titles you should mail the Title to the Title Division with a note stating that you have no record of the loan. For ELT lienholders you should send a print request message. Once you receive the Title, you can then mail it to the Title Division.

 

The Title Division researches the original RMV-1 Form submitted to the Registry and sends the Certificate of Title to the correct lienholder. If Title Division determines that the lienholder was correctly listed on the application for Title the Title Division will contact the lienholder to verify

 

Q: How long does it take to print and mail a paper Certificate of Title after the electronic Title is released by the lienholder?

A: When a lienholder releases a lien, the message is processed that evening. The Title is printed, and mailed on the next business day.

 

Q: What does a lienholder do when the associated lending institution moves, changes the mailing address or changes its name?

A: Please notify the Title Division in writing at least 30 days prior to the move in order to give adequate time to make the change in the Registry database and to notify Registry employees and users of the Electronic Vehicle Registration program, if applicable.