Concerned Citizens

When the Medical Affairs receives a report of a potentially medically-unfit driver from a source other than health care providers or law enforcement, the Medical Affairs will conduct an individualized assessment of the reported driver's qualifications to operate a motor vehicle safely.

 

To assess a report that a licensed driver may be unfit to operate a motor vehicle due to an alleged physical or mental condition, the Medical Affairs will:

1.  Request in a letter or a Medical Evaluation Request Form that the reported driver submit a medical evaluation from his/her health care provider that addresses the driver's reported condition and medical qualifications to operate a motor vehicle safely

2.  Look for a response within 30 days

3.  Take any appropriate licensing actions, in consideration of the health care provider’s evaluation

 

The Registry of Motor Vehicles seeks expert opinion from the reported driver's treating health care provider because the health care provider is the person best qualified to respond to questions regarding the driver's medical condition and its potential implications on the ability to operate a motor vehicle safely.

 

If the health care provider determines that the reported driver is "Not medically qualified," then:

1.  The Medical Affairs will submit a surrender request to the reported driver, who has ten days to comply

2.  If the reported driver does not comply, the case will be forwarded to the Driver Control Unit

3.  If the reported driver surrenders the license, he/she will receive a free Massachusetts ID

 

In appropriate circumstances and in consideration of the health care provider’s recommendations, the Registry of Motor Vehicles will assess the reported driver's ability to operate a motor vehicle by requiring that the driver undergo a competency road test and/or an assessment for adaptive equipment and appropriate license restrictions, prior to taking a licensing action. While the Registry of Motor Vehicles is in the process of evaluating a reported driver's competency to operate a motor vehicle safely, an activity hold will be entered on the license record to prevent the issuance of a new permit/license until the evaluation has been concluded. For more information on competency road tests, see the  Competency Road Test section.

 

The following diagram shows the Concerned Citizens reporting process:

 

Description: Non-expert Workflow