When a customer applies for a new Liquor ID card, he/she is required to present at least two forms of identification (date of birth and signature). Additional information may need to be verified in the following situations:
1. The customer has documents in a language other than English
2. The customer has changed his/her name
3. The customer has changed his/her gender
If a customer’s application cannot be processed at this stage, he/she is entitled to an explanation and an appeals process.
The following sections explain the Identity policies in greater detail.