Identity

When a customer 18 years of age or older applies for an out-of-state Class M permit conversion, he/she must provide a valid Social Security number or a Denial Notice and must also present his/her current out-of-state permit and a document proving Massachusetts residency.

When a customer 17 years of age or under applies for an out-of-state Class M permit conversion, he/she must provide a valid Social Security number or a Denial Notice and must also present his/her current out-of-state permit.  The customer’s parent or guardian must provide consent by signing the application.

Additional information may need to be verified in the following situations:

1.  The customer has documents in a language other than English

2.  The customer has a non-United States passport with a visa

3.  The customer has changed his/her name

4.  The customer has changed his/her gender

If a customer’s application cannot be processed at this stage, he/she is entitled to an explanation and an appeals process.

The following sections explain the Identity policies in greater detail.