Identity

When a customer renews his/her Massachusetts ID card, he/she is required to provide a valid Social Security number or a Denial Notice.  Additional information may need to be verified in the following situations:

1.  The customer has a non-United States passport with a visa

2.  The customer has changed his/her name

3.  The customer has changed his/her gender

4.  The customer’s most recent Massachusetts ID card does not have a photograph

If a customer’s application cannot be processed at this stage, he/she is entitled to an explanation and an appeals process.

The following sections explain the Identity policies in greater detail.