External Systems Verification

When a customer renews a Massachusetts ID card, he/she first goes through a verification process through various external verification systems. 

For the renewal of a Massachusetts ID card, the only verification process used is Social Security On-Line Verification, wherein a customer’s personal information is verified.

If a customer’s application cannot be processed at this stage, he/she is entitled to an explanation and an appeals process.

The following sections explain in greater detail the Social Security On-Line Verification and the policies when an application cannot be processed.